User agreement

1. General Terms

Welcome to dok-us.com. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which govern the relationship between you and this website. If you disagree with any part of these terms and conditions, please do not use this website. Here, the term "developer" refers to the owner and developer of this website, and the term "you" refers to the viewer and/or user of this website. The term "client" refers to any user that has completed a commercial purchase from dok-us.com in the past.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. All of it, including these terms, is subject to change without notice and may not reflect the developer's opinion at all times. This website uses cookies to improve your browsing experience.

Neither the developer nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information found or offered on this website for any particular purpose. You acknowledge that such information may contain inaccuracies or errors and the developer expressly excludes liability for any such inaccuracies or errors to the fullest extent permitted by law.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that the developer endorses the website(s). The developer has no responsibility for the content of the linked website(s). In the case that you find a broken link, you are welcome to report the problem, through the available contact methods listed on this website.

The developer is not responsible for the way your use this website and/or any materials provided by it. The developer is also not responsible for any dispute that may arise out of such use.

All content presented is for your personal use only. You should not re-distribute, copy or archive any of the contents, unless you have a written permission to do so, from the developer.

2. Privacy Policy

This privacy policy sets out how the developer uses and protects any information that you give when you use this website.

The developer is committed to ensuring that your privacy is protected. Should the developer ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Dok-us.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from October 1st, 2019.

With the information you provide to this website, the developer may:

Periodically send promotional emails about new products, special offers or other information which the developer thinks you may find interesting using the email address which you have provided, if you subscribe for such information. The developer will never send you newsletters if you haven't subscribed for them. Change and/or improve the products and/or services.

Contact you for more details if any issue may arise with your relationship to this website and materials provided.

3. GDPR Agreement & Information

As a software provider, dok-us.com may be considered as a third-party data processor. Our product DocUs are not receive any copy of input information and do not process any of it, in any way.

When you register for our newsletter, or purchase any of our extensions, you need to accept this agreement.

When you purchase an extension, your name, email address and physical address will be may handed over to us thougth payment system. Account credentials are sent to you via email and you may edit or completely delete your account and information from our website at any moment you desire. At any moment, you can send us an email and ask us for any information that we have stored for your name and email address.

When you contact us, an email is generated automatically from this website, without keeping any record in the database.

We have never and will never hand over your details to any third party. They are stored in our database, only for your convenience, so that you can receive free updates or newsletters, if you subscribe for them.

4. Commercial Transactions and Update Policy

For improve our platforms and services, dok-us.com requires an annual subscription fee, equal to the current price of the product. A client will be expected to pay for it, to be able to continue downloading updates from dok-us.com, after the first year. Subscribing for automatic updates on an annual basis, protects the client from any increase of the item prices and is thus considered a preferential payment plan.

Any client is welcome to stop their annual subscription at any point within the year, but the money-back guarantee only applies for the first 30 days of the purchase, and only if the client tries to resolve any potential problems about the product with the developer, before asking for the refund. Moreover, the 30-day money-back guarantee does not apply to paid customizations or any type of custom work or service provided to you by the developer. Regarding annual subscription payments, the client is obliged to cancel their subscription plan before such a payment occurs, if they wish not to be charged for the next year. 

5. Technical Support Policy

This support policy sets out how the developer offers technical help and support, and the acceptable methods you can request for it. Dok-us.com offers 1-year support for commercial products. This support activate automatically after purchase the product or service. 

Support is provided through a form on the site, unless otherwise specified. The context of questions asked must be somehow relevant to the extensions offered by this website. If the context is not directly related to our product, the developer is not obliged to respond, at all. Other questions may be answered, but still it is not an obligation of the developer to do so. If for some reason you require immediate, urgent support regarding a problem caused by one of our extensions, you may include some distinctive feature in your message subject, like "URGENT", or similar. Abuse of these features may result in a delayed response.

Any support requested beyond the scope of the services provided by this website, will be considered a "service beyond the support policy" and may involve additional charges, which will be explained thoroughly by the developer and only provided upon an agreement by both ends.

 

©2020 DokUs project

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